Returns and refunds

We want you to love what we create for you. Because many Starforge Studio products are personalized, customized, or made to order, custom and personalized items are final sale and cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or we made an error with your order.

Please carefully review all names, spelling, dates, colors, sizes, designs, and other personalization details before submitting your order. Starforge Studio is not responsible for errors in information provided by the customer.

For items requiring a design proof, production will begin after approval. Once a proof has been approved, changes, cancellations, or refunds may not be possible.

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We’ll review the issue and, when appropriate, provide a replacement or refund.

For non-personalized, ready-to-ship items, return requests must be made within 14 days of delivery. Items must be unused, unworn, and in their original condition. Original shipping charges are nonrefundable, and customers are responsible for return shipping unless the return is due to an error by Starforge Studio.

Because our products are often made specifically for each customer, orders cannot be canceled once production has begun. If you need to cancel an order, contact us as soon as possible and we’ll let you know whether production has started.

Slight variations in color, placement, wood grain, engraving, 3D printing, or other handmade/custom-production characteristics may occur and are not considered defects.

If there’s a problem with your order, please reach out. We want to make it right whenever we reasonably can.